We collect personal information such as name, email, and payment details for booking and service purposes.

This information is used only for processing reservations and providing our services. We do not share customer data with third parties except for payment processing.

We take appropriate measures to protect customer data.

By booking our tours, customers agree to follow all safety instructions provided by the guide.

We reserve the right to modify or cancel tours due to weather or safety conditions.

Customers are responsible for arriving on time for their scheduled tour.

Full refunds are available for cancellations made at least 48 hours before the scheduled tour.

No refunds will be issued for cancellations within 48 hours or for no-shows.

Refunds are processed within 5–7 business days after approval.

The amount will be refunded to the original payment method.

In case of disputes, we communicate directly with customers via email and provide relevant booking records if required.